AI Receptionist Service Terms

These AI Receptionist Service Terms (the "Service Terms") govern your purchase and use of the Birln AI Receptionist subscription (the "AI Receptionist"), operated by Phlout LLC ("Birln," "we," "us," or "our"). They supplement Birln's general Terms of Service and Privacy Policy, which are incorporated by reference. Where these Service Terms conflict with the general Terms, these Service Terms control for the AI Receptionist subscription only. By subscribing, you agree to all of them.

The AI Receptionist answers inbound phone calls and messages on a number associated with your business, responds to questions, and captures bookings and leads, using information you provide (your services, pricing, hours, FAQs, and similar). The AI Receptionist is configured from the information you supply, and its answers are only as accurate as that information. You are responsible for providing accurate, current business information and for keeping it up to date.

The AI Receptionist depends on third-party providers for artificial intelligence/language models, voice and telephony, messaging, payments, and business data (including, without limitation, Anthropic, VAPI, Twilio, Stripe, and Google). Their availability, performance, pricing, model behavior, and policies are outside our reasonable control.

• We are not liable for any delay, degradation, error, change, suspension, or failure of the AI Receptionist caused by a third-party provider, including model changes or degradation, outages, or a provider modifying, restricting, or discontinuing its services.
• We may add, change, or substitute providers at any time. Our obligations to you are limited by, and will never exceed, what our upstream providers make available to us.
• A third-party provider outage or change is treated as a force majeure event under the general Terms.

THE AI RECEPTIONIST IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.

We do not warrant that the AI Receptionist will be uninterrupted, timely, secure, or error-free, that it will answer every call or message, or that its outputs will be accurate or complete. The disclaimers and limitation of liability in Section 9 of the general Terms of Service apply to the AI Receptionist and extend to any reliance on, or decisions made based on, AI outputs.

• Billing. The AI Receptionist is a recurring monthly subscription billed in advance through our payment processor (Stripe), plus any add-ons or one-time fees disclosed at checkout. It is month-to-month — there is no long-term commitment.
• 30-day money-back guarantee. If you request a refund within 30 days of your first payment, we will refund that payment in full.
• Cancellation. You may cancel at any time. After the 30-day guarantee window, cancellation stops future renewals; your subscription remains active through the end of the period you have already paid for, and fees already paid for the current period are non-refundable.
• Price changes. We may change pricing for future renewal periods with prior notice. Any active discount you hold applies to the new price. Continuing the subscription after a price change takes effect constitutes acceptance.
• Taxes. Fees are exclusive of taxes, which you are responsible for where applicable.

We may modify, suspend, or discontinue the AI Receptionist, in whole or in part, at any time. We will provide reasonable notice of a material adverse change or of discontinuation, except where a shorter or immediate change is needed to comply with law, protect security, or address a third-party provider change or outage.

If we permanently discontinue the AI Receptionist, or materially degrade it for reasons within our control, during a period you have already paid for, your sole and exclusive remedy is, at our option, a pro-rata refund of the unused portion of that prepaid period or a substantially similar replacement service.

• Provide accurate business information and review AI-captured bookings, quotes, and leads.
• You are the business of record for your customers and bookings; we are not a party to your transactions with them.
• Comply with all laws applicable to your business and to any calls or messages you direct or configure, including telephone-consumer and consent laws (e.g., TCPA) and recording-consent laws.
• You are responsible for forwarding your own business line to the AI Receptionist line if you choose to, and for your carrier's forwarding settings.

You agree to indemnify Birln as set out in Section 10 of the general Terms of Service for claims arising from your business, your customers, or your use of the AI Receptionist.

All other terms of the general Terms of Service — including dispute resolution and binding arbitration, class-action waiver, governing law (State of Minnesota), force majeure, severability, and assignment — apply to the AI Receptionist and are incorporated here. We may update these Service Terms; we will update the "Last Updated" date and, for material changes, provide reasonable notice. Continued use after changes take effect constitutes acceptance.

Questions? Phlout LLC (DBA Birln), 331 2nd Ave S, Ste 400 PMB 3016, Minneapolis, MN 55401, USA — birln.com/contact.